Annette's Acre

Stitching, knitting, reading, life…whatever catches my eye
March 13th, 2011 by Annette

Pillows, Projects and Plasmas

Here is the March pillow from Pine Mountain, modeled by our Ms. Duchess:

I received two lovely project bags from Susan this week.  The blue and white one will house Chatelaine’s Swan Lake.  I’ll be organizing the kit and putting in first stitches…. today!!

Thank you for the condolences on the untimely loss of our beloved plasma TV.  We spent hours last weekend researching and shopping for a replacement.  The original store we bought from (and were quite happy with the service) is now going out of business, so we had to find an alternative….

Sunday, DH and Z were off to the local Sears and Best Buy.  We learned that this is an interesting time of year for a major electronics purchase.  The 2010 models are being cleared out to make way for the new 2011 models announced earlier this year at CES. 

We knew we wanted another TV at least the size we had just lost (50″).  I was also hoping to get something internet-ready given our love of Netflix and Hulu 🙂  3D was also of interest given we are HUGE baseball fans and ESPN has a 3D channel on DirecTV. 

Finding those three in a set that we liked proved to be a challenge.  Budget was not too much of a factor (I am amazed at how the prices have dropped on plasma TVs!!)

After DH’s initial outing on Sunday, it was time for research.  And more research.  We considered buying online (too scary to buy something this big sight-unseen).  We considered switching to LCD/LED (viewing angles and lighting in our living room are more conducive to plasma). 

The problem was that we were limited on where to shop.  DH and I went out Monday evening, visiting *two* Sears locations and Best Buys.  We found a couple serious contenders at Sears, but couldn’t find a salesperson to save our lives.  We had questions but no one was around to answer them, let alone take our money.

The one common theme…. “new models will be here in a month.”  At this point, I was almost resigned to having to go that long.  Surely, I could handle being a few weeks behind on Glee and Bones? (K works on those nights and we usually watch after she gets home and dinner/chores are done)  The DVR will hold out, right? 

Tuesday, while having lunch with a friend, she mentioned a audio/video place near my office that designed home theatre systems.  This was in Scottsdale, a notably more affluent area of town than my little Mesa.  Perhaps the concept of customer service won’t be quite as foreign….?  I’d certainly pay a little more for that.

I called DH and suggested he pick me up from work and we take a chance.

As soon as we walked in to StarPower, we knew we had a winner.  No empty spots on the wall.  More brands than any other place we had visited and we were greeted as we came in.  We discussed our requirements with Ron, who was very knowledgeable of all the brands and options.  We looked at several models, asked the questions that we couldn’t find answers to in our research and finally found the one for us.  A Samsung 63″ plasma.  While it was last year’s model, it met all of our wishes and then some at a price well within our budget.

We also elected to upgrade our sound system with a new soundbar and receiver.  Overall, not a bad hour for Ron 😉  But then, that is what happens with good customer service and knowledgeable salespeople.  Once that relationship is established, it’s easy to keep it going.  DH and I had planned to do the upgrade soon, but this made it much simpler for all.  DH also got a new pair of headphones thrown in to the deal 😉

All was right in my world…..

Until Friday.

The plan was to have everything installed this coming week.  However, there was a small problem….

The lovely new TV?  Last year’s model?  They couldn’t find one anywhere available….

Drat.

But, their suggested solution has won my business forever.

They will give us the next model that is coming out “in about a month” (which happens to be 64″) but rather than make us simply wait, they will provide a “loaner” TV this week and install the other components.

At no additional charge.

Granted, I don’t know the size or type of TV we’ll be getting as our loaner and won’t until *this* Friday.  I can’t imagine it’ll be a 19″ CRT, though…. and right now anything is better than what we have.

 So that’s been my week…… more as the saga continues!

Comments

3 Responses to “Pillows, Projects and Plasmas”
  1. I’m sorry you didn’t get great service at Best Buy. That’s where my DH works (he used to work for Tweeter before they went out of business). Glad you had a good experience at StarPower, there is one close to us.

    The pillow is cute, and those project bags look familiar 🙂

  2. Wow – what a process on the plasma. But I am a big proponent of customer service – it goes a long long way. Love the new project bags and I can’t wait to see your start on Swan Lake. I’m seriously considering signing up for that one after seeing Missy’s.

  3. Three cheers for customer service! Wish more companies would understand how much it matters.

    Boo hiss that you have to wait, but wooohoooo that you are at least getting a loner for now. 😀

    We need to do some serious TV shopping/research before our main TV really bites the dust. We don’t have a space for something as large as what you bought, but I’m still envious!